Delivery & Returns
Too Cozy Co ("we" and "us") is the operator of toocozyco.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
This price will be the final price for the customer.
3. Returns
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Too Cozy Co will refund the value of the goods returned but will NOT refund the value of any shipping paid.
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
We use Sendle and Australia Post for most of our deliveries within Australia and New Zealand. You can expect you shipment to be in transit for 2 - 8 business days once it's left our warehouse.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.5 P.O. Box Shipping
4.6 Military Address Shipping
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps
7. Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at toocozycontact@gmail.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at toocozycontact@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at toocozycontact@gmail.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items).
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.